CUSTOMER SATISFACTION SURVEY
Concerned about low levels of repeat business? Concerned about the low levels of referrals from satisfied customers? Concerned none of your customers are recommending your services?
WHO CAN ANSWER THESE QUESTIONS?
Your customers have all the answers! They’ll have experienced your products, your services, your customer service, your attitudes, your staff, the way you have administered their business, the quality of your after sales service, even the way you have billed them.
A satisfied customer tells eight people; a dissatisfied customer tells nine! (Source: Cox Cable, San Diego)
Measuring customer satisfaction is the degree to which customer expectations of your product or service are met or exceeded. More and more companies are striving, not just for customer satisfaction, but for customer delight, that extra bit of added value that may lead to increased customer loyalty. Any extra added value, however, will need to be carefully costed.
Permit us to interview a cross-section of your customer base and let us uncover what your customers really think!
Through our range of statistical techniques, we can closely analyse which of the many facets of your business are exciting your customers, and which are not. This will enable you to take corrective action and start those referrals and repeat business rushing in!